Service range, Professional Services Beta Systems Business Line ECM 

Our ECM consultants bring together comprehensive IT and process knowhow with long years of project experience, and guide our customers responsibly and thoroughly through all phases of demanding ECM projects.

Our project work begins with the analysis of your document-based business processes and IT requirements. We show you new perspectives and draft a suitable system configuration for your business in consultation with you, so that your turnover and value creation potential can be realised. Using our tool-supported system specification, based on the easy-to-understand FMC method (Fundamental Modelling Concepts), we create clear and meaningful concepts, thus reducing realisation risks.

Using our standard and partner products and project-specific design, the project teams implement our industry-specific solutions for input and output, e.g. inbox processing, forwarding and process automation, invoice receipt processing or document output control and distribution. The implementation phase comprises customisation, installation and integration in existing systems, as well as system and professional tests with subsequent start-up support and training of your staff.

We guide your project with our tailor-made and flexible project, change management and reporting methods from the planning stage to successful implementation, thereby minimising your project risks. Regular standard training sessions for your staff, planned well in advance, round off the successful introduction of our solutions.

Our Customer Support assures the operation of your ECM system. Qualified staff at first, second and third level support, together with our workflow-supported Customer Help Desk System ensure a priority-controlled, prompt processing of your call. As necessary, we install software patches and upgrades on your system as our developers release them, thus guaranteeing your system high quality and a long lifespan.

Our Professional Service Team applies these comprehensive services to accompany you through the entire product life cycle of your solution. 

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