Allianz Leben

 

 

Allianz Life:
Automated mail processing using FrontCollect® from Beta Systems

Relieved of routine work
Allianz Life has automated the processing of up to seven million pages of incoming mail each year using FrontCollect® by Beta Systems. The system relieves the company’s customer service representatives of routine tasks, speeds internal mail delivery and allows background processing to be introduced. Allianz Life, the leader in the German private pension market, plans to successively expand the new system by integrating all processes where functionally possible.

Dietmar Munz

“With FrontCollect® we can automatically process many transactions, and we intend to increase the degree of automation up to the the limit that our high security requirements allow."


Dietmar Munz, Consultant in the Business Organisation department at Allianz Life


Thomas Schüppel

“The image our customers have of us is not characterized by modern IT systems like FrontCollect®. But these systems help to address their needs more quickly and satisfactorily."


Thomas Schüppel,
Consultant in the IT department at Allianz Life and Project Manager for the implementation of the electronic incoming mail system

Facts

Company
Allianz Life (“Allianz Leben”) is the market leader in the German private pension sector and one of the largest life insurance companies in the world. The company has its headquarters in Stuttgart and is part of Allianz Deutschland AG.

Industry
Insurance

Business challenge
To implement the automatic imaging and classification of more incoming mail than any other competitor in the industry.

Products employed
FrontCollect®
FrontCollect Invoice®

Benefits of the chosen Beta Systems’ solutions
The automated processing of all incoming mail bridges a technology gap in the electronic transaction management of more than 3 million documents each year.

Competitive advantage
Increased efficiency through optimised process handling: the internal mail delivery is faster. The introduction of background processing frees up staff capacity to concentrate on more complex transactions and to strengthen the company’s customer service.